If your product is damaged, defective, incorrect or incomplete at the time of delivery, please call our customer care number+8801996401417 or mail us at [email protected]  by mentioning your order number within 7 days of the delivery date.

 

 We do not accept a change of mind. You have to ensure that you have received a damaged, defective or a incorrect product from us.

 

 

Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

 

Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

 

 

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

 

The product must include the original tags, user manual, warranty cards, freebies and accessories

 

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

 

NOTE:

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

 

 

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

 

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

 

 

PAYMENT METHODREFUND OPTIONREFUND TIMEAllRefund Voucher1-2 working daysDebit or Credit or Credit Card Payment Reversal9-10 working days bKash Bank Deposit / Mobile Payment Reversal7 working days Cash on Delivery (COD)Bank Deposit4-5 working days

 

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.